Shipping & Returns

Prices Prices are valid as at date of ordering. Any subsequent price changes will be confirmed with the customer prior to payment.We have standard charges which give you a better service by pricing up every delivery separately as every order is a different combination of weight and shape. Delivery We will endeavour to despatch your goods within 5 working days. You should expect to receive your goods within 7-10 working days of the date of placing your order. If goods are out of stock, we will contact you to advise the approximate date of despatch. If you do not wish to proceed with the order, please follow our cancellation terms as set out below. To Change or Cancel an Order If you wish to change or cancel an order prior to your goods being despatched please notify us in writing by email jansminis@aol.com. We cannot accept cancellations by telephone. We will process the refund within 7 workings days following your written notice of cancellation providing the goods have not been despatched. Returns and Refund Policy If you have received damaged or incorrect goods, or if you are in anyway dissatisfied with the goods you receive please notify us within the 7 working day period, in writing by emailing jansminis@aol.com stating the reason for the return. The goods should be returned to us before we action a refund. We will ask you to return the goods to us within 14 days for a replacement or full refund. We recommend the goods are returned by recorded delivery so that you have proof of postage. We cannot accept responsibility for goods lost in transit. A refund of the delivery costs you have incurred when returning the goods to us, no greater than the original delivery charge, will be given if the item is found defective, incorrectly supplied from the original order or delivered to you in error. If cancelling an order, the goods must be returned to us in original perfect condition.
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